We moved into our property the 1st of December and immediately signed up online - or tried to. I had to call the customer service center. Despite not receiving a bill, I made 2 electronic payments in anticipation of a bill arriving soon.

We were flooded out of our home in mid-March. When I called to have the electric turned off for safety reasons they assured me it was not a problem. I also asked for a final bill at that time as the house was destroyed and we could not move back in.

I gave my laptop to get repair estimate. On receiving the estimate I asked them to return my laptop, because I wanted sometime for my credit card warranty processing and to think over it. They asked me to leave my laptop with them. At this time they never mentioned about any policy for the time period.